Common Support Issues

The most common issues affecting users.

PSDCovers Disappeared

The PSDCovers panel disappeared from PS.

ERROR! When Rendering

Error notification appears during STEP 1 or STEP 2.

No Access After Payment

PSDCovers asks to Subscribe even after payment.

Troubleshooting

Here are some less common issues.

GENERAL QUESTIONS

INSTALLATION ISSUES

I get the following error from the Creative Cloud Add-ons portal: “The product you requested cannot be found. Either this product does not exist or this account does not have access.”
I installed PSDCovers from the Add-on portal but it’s not in my menus.
Extension Manager CS6 hangs on “Loading extensions”
Extension Manager Error Says I Need Photoshop 14 or higher

TROUBLESHOOTING THE PANEL

View all troubleshooting …

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